3999bet's Privacy Policy
This document provides a full description of how your personal information is managed and stored at 3999bet.
Scope of Information Collection
When opening an account at 3999bet and at various stages of using the platform, we may collect the following types of personal information:
- Full name, date of birth, and documents required for identity verification.
- A valid email address and mobile number, used for account verification and communication.
- Transaction details: records of deposits and withdrawals made via bKash, Nagad, Rocket, or bank transfer.
- Device information, IP address, browser type, and operating system details.
- Time spent on the site, pages clicked, and game sections visited.
- Details of your conversations with the support team via live chat or email.
Methods of Information Collection
Direct Collection
Information you provide yourself is collected directly — when filling out registration forms, participating in the identity verification process, and when contacting the support team.
Automatic Collection
While you browse 3999bet's pages, certain technical information may be collected automatically through cookies, web beacons, and similar technologies. This information is used to improve the site's services and keep the user experience smooth.
Through Third Parties
In some cases, information may be verified through trusted third parties to confirm identity or prevent fraud. This process is carried out in a fully secure manner.
Purpose of Information Use
We use your information for the following legitimate purposes:
- To create, verify, and manage your account.
- To process deposits and withdrawals, where a minimum deposit of ৳300 and a minimum withdrawal of ৳500 apply.
- To detect and prevent financial fraud and account security breaches.
- To provide bonuses, promotional offers, and VIP program benefits, which are governed by the Terms and Conditions.
- To provide 24/7 customer support in Bengali and English via live chat or email.
- To maintain the platform's technical standards and to analyse data for planning new services.
- To meet legal obligations and respond to lawful requests from authorities.
Data Storage and Security
3999bet uses industry-standard encryption technology to keep your information secure. All data transmitted on the site is encrypted with SSL technology, which prevents unauthorised access by third parties.
Your information is retained only for as long as it is necessary for the services provided, or as required by applicable law. Even after an account is closed or becomes inactive, transaction records may be retained for a specific period for legal reasons.
Our server infrastructure is under continuous monitoring. If a suspicious access attempt is detected, security measures are activated automatically.
Information Sharing Policy
3999bet never sells your personal information for commercial purposes. However, certain information may be shared with other parties in the following circumstances:
- Service Partners: Trusted organisations engaged for payment processing and identity verification receive only the information necessary to perform their functions.
- Legal Obligations: Information may be disclosed in compliance with the law in response to a court order or a lawful request from a government authority.
- Fraud Prevention: Limited information may be exchanged with financial crime detection agencies as needed.
- Business Changes: If a significant change occurs in the company's structure, necessary information may be transferred, but this policy will remain in effect in such cases.
Cookies and Tracking Technologies
3999bet uses cookies to function properly and to improve the user experience. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are essential for maintaining login sessions and keeping security features active. Without them, the site's core functionality will not work properly.
Functional Cookies
Used to remember your language preference, previous session information, and display settings.
Analytics Cookies
These cookies are used to collect information about which pages users spend more time on and which sections they are most interested in, in order to make the site more effective. These cookies do not reveal any personal identity.
You can control or disable cookies from your browser settings, though doing so may limit some services.
User Rights
Every user registered at 3999bet has certain rights regarding their own information:
- Right to Access: You may request to know what personal information we hold about you.
- Right to Correction: You may request that incorrect or outdated information be corrected.
- Right to Deletion: In certain circumstances you may request that your information be deleted, though complete deletion may not be possible if legal obligations exist.
- Right to Restrict Processing: You may request that your information not be used for specific purposes.
- Right to Data Portability: You have the right to request a copy of your information in a commonly used format.
To exercise these rights, contact the 3999bet support team. All requests are processed within a reasonable time.
Protection of Minors
3999bet strictly refrains from registering or providing services to anyone under the age of 21. If it becomes known that information about a minor has been collected, it will be deleted immediately and the associated account will be closed.
As part of our commitment to responsible gambling, age verification is an integral part of our registration process. You are encouraged to read our Responsible Gaming guidelines.
Third-Party Links and Services
3999bet's services involve connections to third-party payment providers such as bKash, Nagad, and Rocket. These services have their own privacy policies, which can be found on their respective platforms. This 3999bet policy applies only to 3999bet's own data processing.
Changes to the Policy
3999bet reserves the right to update this privacy policy as needed. If any significant change is made, registered users will be notified by email or via a site notice. The date of the latest update will always be shown at the top of this page. Continued use of the site after any change will be taken as your acceptance of the updated policy.
If you have any questions or concerns about this policy, please visit our Frequently Asked Questions (FAQ) section or contact the support team directly via 24/7 live chat or email.
Contact Information
You can contact us on any privacy-related matter:
- Email: [email protected]
- Live Chat: Available 24/7 from any page on the site
- Language: Support is provided in both Bengali and English